General Support
API issues, account questions, integration help
support@soterai.devSupport
How can we help?
Contact us for API issues, integration support, billing questions, or security concerns.
Security
Vulnerability reports, security concerns, responsible disclosure
security@soterai.devIntegration Support
Need help with a specific platform? Find your integration below.
n8n
Community node: n8n-nodes-soterai
View docs →Dify
Marketplace plugin
View docs →Zapier
Public app (review pending)
View docs →Make.com
Custom app (review pending)
View docs →Botpress
Hub integration
View docs →Flowise
Custom nodes
View docs →Langflow
Custom components
View docs →Voiceflow
API/Function templates
View docs →Common Issues
Invalid API key
Check that the key starts with sk_, and verify it has not been revoked in the dashboard.
Request timeout
The default timeout is 8 seconds. Check your network connectivity and retry.
Rate limit exceeded
Check your plan limits on the dashboard and upgrade if needed.
Integration node not appearing
Restart the platform after installing the SoterAI node or plugin.
Security Vulnerability Reporting
To report a security vulnerability, email security@soterai.dev with the following details:
- Description of the vulnerability
- Steps to reproduce
- Impact assessment
We follow coordinated disclosure practices.
Response times: General support 24-48h, Security issues 24h.
For urgent production issues, include “URGENT” in the subject line.